Privacy Policy

At Eva Mode, the privacy and trust of our customers are paramount. We make every effort to protect your personal data and ensure that your purchases remain safe, transparent, and enjoyable. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website or make purchases.

1. What data we collect

When you use our website, we may collect the following information:

• Personal data, such as name, surname, address, email, and phone number, provided when placing an order or contacting us.
• Payment data necessary to process the order (securely processed by our payment service provider – we do not store card details).
• Technical data, such as IP address, browser type, device information, and how you use the site, collected automatically to optimize and analyze website performance.
• Communication data when you contact us via email or contact form.

2. How we use your data

Your personal data is used for the following purposes:

• To process and deliver your orders.
• To communicate with you regarding purchases, shipping, or inquiries.
• To improve our website and shopping experience based on feedback and analysis.
• To send updates or promotional messages, only if you consent.
• To fulfill legal obligations and ensure transaction security.

3. Legal basis for data processing

Your personal data is processed based on one or more of the following grounds:

• Contract performance – to fulfill your order and provide customer service.
• Legitimate interest – to improve the website, prevent fraud, and optimize marketing.
• Consent – if you voluntarily subscribe to our newsletter or receive promotional messages.
• Legal obligation – to comply with legal and accounting requirements.

4. Data retention period

We store your personal data only for the period necessary to achieve the purposes outlined in this policy or as required by law. After this period, the data is securely deleted or anonymized.

5. Data security

At Eva Mode, we take data protection very seriously. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. All data transmitted through our website is encrypted using secure protocols (HTTPS/SSL).

6. Data sharing

We respect your privacy and do not sell personal data to third parties. However, we may share your data with trusted partners who help us operate our business, fulfill orders, process payments, or deliver goods — always based on confidentiality agreements.

Such entities include:

• Courier and logistics companies – for delivery fulfillment.
• Payment service providers – for secure transaction processing.
• IT and analytical service providers – for maintaining and monitoring website operations.

7. Your rights

In accordance with GDPR regulations, you have the following rights:

• Right to access your personal data.
• Right to rectification of inaccurate or incomplete data.
• Right to erasure of data ("right to be forgotten").
• Right to restrict or object to data processing.
• Right to data portability.
• Right to withdraw consent at any time, if processing is based on it.

To exercise any of these rights, please contact us at kontakt@eva-mode.com. We will respond to your inquiry promptly, in accordance with applicable law.

8. Cookies

Our website uses cookies to improve your user experience, analyze traffic, and personalize content. You can manage or disable cookies in your browser settings. However, please note that disabling cookies may affect the functionality of some parts of the site.

9. Data transfer outside the European Economic Area

Although our company is based in Hong Kong, all transactions and customer interactions are intended for customers from Poland. Any data transfer outside the European Economic Area (EEA) takes place with appropriate safeguards in accordance with GDPR regulations.

10. Privacy policy updates

The privacy policy may be updated periodically to reflect changes in our operations or legal requirements. The latest version of the document will always be available on our website.

11. Contact us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:

Email: kontakt@eva-mode.com
Phone: +48 732 144 708

Thank you for trusting Eva Mode. We care about your privacy and ensure that your data is processed with full transparency, security, and respect.

This agreement is governed by the laws of the Hong Kong Special Administrative Region.