Frequently Asked Questions (FAQ)
1. What products does Eva Mode offer?
Eva Mode specializes in men's sweaters that combine elegance, comfort, and everyday practicality. Our designs are timeless yet modern – created for men who value quality, confidence, and a casual style. Each sweater is made from soft, durable materials that ensure comfort all year round.
2. Where are your products manufactured?
Our sweaters are produced in cooperation with trusted suppliers who share our approach to quality and craftsmanship. Each model undergoes detailed inspection to ensure it meets our high standards for fabric quality, stitching, and design.
3. Do you only ship orders within Poland?
Yes, currently we only ship orders within Poland. This allows us to ensure faster delivery, reliable courier service, and local customer support.
4. How long does delivery take?
All orders are processed and shipped within 2 to 5 business days, depending on the delivery location. Once shipped, you will receive an email with a tracking link so you can monitor its status.
5. Is shipping free?
Yes! We offer free shipping throughout Poland for all orders, regardless of their value. We do not charge any additional fees or hidden costs – the price shown with the product is final.
6. How can I return a product?
If you wish to make a return, you have 30 days from the date of receipt of the package. The product must be in its original condition – unworn, unwashed, and with tags attached. Please contact us before returning the package so we can assist you with the return process and provide the necessary information.
7. How long does a refund take?
Once the returned product is received and inspected, we will process the refund within 10 business days using the same payment method used for the purchase. Depending on your bank, the funds may appear in your account after a few additional days.
8. Who covers the cost of return shipping?
The cost of return shipping is borne by the customer, unless the product was damaged or inconsistent with the order. In such a case, we cover all return costs and promptly arrange a replacement or refund.
9. What payment methods do you accept?
We accept payments via Visa, Mastercard, Maestro, PayPal, bank transfers, and BLIK. All transactions are processed using secure, encrypted payment systems, ensuring full protection of your data.
10. Is my personal data safe with Eva Mode?
Yes, absolutely. We operate in accordance with RODO (GDPR) regulations and Polish personal data protection laws. Your data is used solely for processing orders and improving service quality – it is never sold or shared with third parties for marketing purposes.
11. Can I change or cancel an order after placing it?
If you wish to modify or cancel an order, please contact us as soon as possible. Once an order has been shipped, we cannot make changes, but you can return the product after receiving it.
12. What if I receive a damaged or incorrect product?
We apologize if such a situation occurs. Please contact our customer service team and send photos of the damaged or incorrect product. We will arrange a replacement or refund without any additional cost.
13. Do you offer product exchanges?
At this time, we do not offer direct exchanges. If you want a different size or color, please return the product and place a new order for the desired model.
14. Will out-of-stock products be available again?
Yes! Many of our most popular models return to sale. We encourage you to check the website regularly or subscribe to our newsletter to receive updates on new arrivals and restocks.
15. How do I care for my Eva Mode sweater?
To keep your sweater looking great for a long time, we recommend hand washing or a delicate cycle in cold water and drying flat to maintain its shape. Always check the care label attached to the product.
16. Do you offer discounts or promotions?
Yes! From time to time, we organize seasonal promotions and special discounts. You can stay updated by subscribing to our newsletter or following us on social media – this way you won't miss any opportunities.
17. How can I contact customer service?
We are happy to help! You can contact our friendly team for orders, returns, or general inquiries.
E-mail: kontakt@eva-mode.com
Phone: +48 732 144 708
We respond to all messages as quickly as possible to ensure your shopping experience with Eva Mode is smooth, professional, and enjoyable.
18. Why choose Eva Mode?
Because we focus on what matters most – quality, comfort, and timeless style. Every Eva Mode sweater is created to serve you for a long time, provide comfort, and look excellent. This allows men across Poland to express themselves through fashion with simplicity and confidence.