Terms and Conditions

Welcome to Eva Mode! These Terms and Conditions outline the rules and regulations for using our website and purchasing our products. By using our website or placing an order, you confirm that you have read, understood, and agree to be bound by these terms. Our goal is to ensure transparency, fairness, and a positive experience for every customer.

Section 1: General Conditions

By using our website, you agree to comply with applicable laws and these Terms of Use. To make purchases on our site, you must be at least 18 years old or have the consent of a parent or guardian. We reserve the right to refuse service at any time if we suspect fraudulent activity, misuse of the site, or a violation of our policies.

All content, services, and features available on our site are for personal, non-commercial use only. Any illegal, harmful, or unauthorized use of the site is strictly prohibited. By using our site, you also agree not to take any action that disrupts its security or operation.

Section 2: Products and Availability

We strive to accurately represent our men's sweaters, including colors, textures, and details. However, actual product colors may vary slightly depending on your device settings or lighting. We constantly update our catalog to offer the latest designs and styles while maintaining the highest quality of craftsmanship.

All products are subject to availability. In rare cases where a product is unavailable after you place an order, we will inform you promptly and offer an alternative product or a full refund. We reserve the right to modify or discontinue any product without prior notice, but we always strive to provide you with the best selection.

Section 3: Orders and Payments

When placing an order, please ensure that all provided information—name, delivery address, and contact details—is accurate and complete. After placing an order, you will receive an email with confirmation and order details. If you notice an error, please contact us as soon as possible so we can make corrections before shipment.

All payments are securely processed through our trusted payment partners. We accept popular payment methods available in Poland and do not store credit card details. Prices on our website are listed in Polish Złoty (PLN) and include all applicable taxes, unless otherwise stated. We reserve the right to change prices or promotional offers without prior notice.

Section 4: Shipping and Delivery

We offer free shipping throughout Poland, regardless of order value. Our goal is to deliver orders quickly and safely—usually within 2 to 5 business days, depending on location. After your order is shipped, you will receive an email with a tracking number so you can monitor your package.

Eva Mode collaborates with reputable courier companies to ensure timely and reliable delivery. While we make every effort to meet scheduled deadlines, delays may occur due to factors beyond our control, such as weather conditions or issues within the courier network. In case of delays, we will inform you and provide support until your package is delivered.

Section 5: Returns and Refunds

Your satisfaction is our priority. If you are not completely satisfied with your purchase, you can return the product within 30 days of receipt. Returned products must be in original condition, unworn, unwashed, and with tags attached. Please ensure the product is properly packaged to avoid damage during transit.

Upon receipt and inspection of your return, we will notify you by email of its status. If the return is approved, we will issue a refund within 10 business days using the original payment method. The cost of return shipping is borne by the customer, unless the return is due to an error on our part or a defective product. For more information, please refer to our Returns and Refunds Policy.

Section 6: Accuracy of Information

We strive to ensure that all information on our website—including prices, product descriptions, and availability—is accurate and up-to-date. However, typographical errors or mistakes may occur. We reserve the right to correct them, update data, or cancel an order if necessary.

In the event of an error in pricing or product availability, we will inform you before processing the order. We are not liable for any inconvenience caused by such corrections, but we always aim for full transparency and fairness to our customers.

Section 7: Intellectual Property

All content on the Eva Mode website—including photos, product descriptions, logos, graphics, and texts—is the property of Eva Mode and is protected by copyright law. Copying, distributing, or using any materials for commercial purposes without our written consent is strictly prohibited.

You may download or print content from our site solely for personal, non-commercial use. Unauthorized use of our intellectual property may result in legal action in accordance with applicable law.

Section 8: Limitation of Liability

Despite our efforts to provide the highest quality products and services, Eva Mode is not responsible for indirect or consequential damages caused by improper use, neglect, or failure to follow product care instructions.

We are also not responsible for delays, losses, or interruptions caused by factors beyond our control, such as network issues, external service failures, or force majeure events. Eva Mode's total liability for any claim will not exceed the total amount paid for the specific product.

Section 9: User Accounts and Security

If you create an account with Eva Mode, you are responsible for maintaining the confidentiality of your login details. You agree to provide accurate information and to promptly notify us of any suspected unauthorized use of your account.

We reserve the right to suspend or terminate an account if it violates these Terms, is used for fraudulent activities, or disrupts the site's operation. Maintaining account security is a shared responsibility between the user and Eva Mode.

Section 10: Third-Party Services

Our site may contain tools or links to external websites that are not under our control. Such services may have their own terms and privacy policies. By using them, you accept their terms and acknowledge that Eva Mode is not responsible for their practices or content.

We carefully select partners to ensure the reliability and security of services. However, we encourage you to review the policies of external providers before using their services or providing personal data.

Section 11: Personal Data Protection

Your personal data is processed in accordance with our Privacy Policy, which complies with the General Data Protection Regulation (GDPR) and Polish data protection laws. We collect and use your data solely for legitimate business purposes, such as order fulfillment and improving customer service quality.

We process data responsibly and securely. If you have questions about how we process your data, please refer to our Privacy Policy or contact us directly.

Section 12: Promotions and Special Offers

From time to time, Eva Mode may organize promotions, discount codes, or seasonal offers. Each promotion will have specific terms, including its validity period and eligible products. Promotions cannot be combined unless otherwise stated.

We reserve the right to modify, extend, or cancel promotions without prior notice. However, we always strive for fairness and transparency in our offers and to thank our customers.

Section 13: Termination of Cooperation

Eva Mode reserves the right to suspend or terminate access to our website or services if we find a violation of these Terms, fraudulent activity, or harmful actions towards our company or other customers.

In the event of termination of cooperation, you will be notified by email. All obligations incurred before the termination date, such as payment for completed orders, remain in force.

Section 14: Governing Law

These Terms shall be governed by and construed in accordance with the laws of Hong Kong. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Hong Kong.

Section 15: Contact Information

If you have any questions about these Terms and Conditions, your order, or consumer rights, please contact us—we are happy to help and ensure your shopping experience is smooth and trouble-free.

Email: kontakt@eva-mode.com
Phone: +48 732 144 708

Thank you for choosing Eva Mode. We appreciate your trust and are pleased to provide you with top-quality products and service that meets all your expectations.

This agreement is governed by the laws of the Hong Kong Special Administrative Region.